Nov 13, 2017 2 min read Creator Resources

How To Handle A Mistake Made On The Job

Making a mistake on set can be nerve-racking, especially when you’re hoping to maintain a positive relationship with a client. But…

Making a mistake on set can be nerve-racking, especially when you’re hoping to maintain a positive relationship with a client. But sometimes things go wrong. Cameras break. Footage is lost. And the only way you can really prepare for these situations is to be a good problem solver during crises. We asked some of our top freelancers how they handle mishaps during production.

Admit a mistake was made.

If you accidentally delete footage, lose footage, or miss a necessary shot when filming, you have to tell the client. When an error is made during production, it needs to be resolved as quickly as possible and the best way to do this is to admit the mistake immediately. Let your commissioning editor or producer know exactly what went wrong. Taking responsibility for your actions is the first step in letting the client know they can trust you enough to hire you again.

“I’d say my insight is that it’s just important to be open with the client about the problem or mistake, align and empathize with any frustration, and bring workable solutions to the conversation to quickly fix the situation.”

— Chad Stembridge, Storyhunter news shooter and video journalist

Prepare solutions.

When approaching your client with your mistake, come prepared with solutions. Figure out multiple ways to work around the issue in the most efficient way, and propose each option to them. Be it a reshoot, a shot change, or replacing certain footage with b-roll, being willing to make up for your mistakes shows your dedication to the project.

“Best thing to do is admit your mistake as soon as possible and don’t hide away, hoping they won’t find out. They will. There’s no way back, so be honest about it, apologize and hope they hire you again. If possible, depending on the situation, try to somehow solve the issue, propose solutions, spend time when needed to brainstorm to solve the issue. The goal is for your client to see that you care about them and that the issue was genuine and not from carelessness.”

— Steve Pitre, Storyhunter documentary shooter

Be aware of your surroundings.

For example, when working in a foreign country, it is important to understand the customs and cultures you are entering. This month is Native American Indian Heritage Month and any freelancers working with indigenous or tribal communities should think about the ways in which they can learn about the areas they are shooting in and what is respectful to that area. By preparing for specific circumstances, you can avoid problems that may arise later on during production.

“Something I could speak to is doing a project that is very culturally sensitive and working between the lead character and the distributor on making sure the piece honors cultural protocol.”